Hey, I've had a few calls as you can see below where the AI books an appointment, then it says "The request timed out." and the AI (who already booked the appointment) says that the time is no longer available, and books a 2nd appointment. So the lead ends up with 2 appointments. Seems like a new bug, is there any way to fix it? @Jorden Williams @Assistable Ai

Hey, when a lead gets the internal_dnc tag, how does the AI come to this decision? What are the factors, is it Twilio? If someone can explain, thank you. @Assistable Ai @Jorden Williams

Hey, I'm still finding sometimes that the AI will read the day and date as the 2025 ones, not the 2026 ones. For example: Today is Wednesday 25th but the AI will say it's Tuesday 25th. Anyone found a permanent fix to this? @Jorden Williams @Assistable Ai

Hey, I'm finding the AI won't update the user's first name in the CRM all the time. I'll send my prompt below if anyone has any ideas or prompts they use to make it more accurate. 1. Introduce yourself > Hello, this is John from xyz, how are you? Am I speaking with {{contact.first_name}}? (Only call the user by their first name). - If the user's first name contains Mrs, Ms, or Mr, ask for their full name and update it correctly using tool update_user_details - If the user's first name is incorrect, update their first name correctly in the CRM. - If you don't know the user's first name, ask for it and update it correctly in the CRM. Also, if the address is empty, the AI will skip this question and not update the CRM. Prompt below: 7. Confirm Address Confirm the user's address is {{contact.address1}}, {{contact.city}}, {{contact.post_code}}. (Determine if it's a full address or if anything is missing). You must know the user's correct full address including street number and name, suburb and post code before proceeding. If it's incorrect or any part of address is missing, ask for it update in the CRM before continuing. (Say post codes as individual numbers. E.g. 4142 is four-one-four-two). - If the user has moved houses and has a new address, update the user's correct address in the CRM. - If the user's street address is empty, ask for it and update the user's street address in the CRM. Thanks in advance

Hey, what's everyones favourite AI model to use for their assistant? @Jorden Williams what do you recommend?