FYI - I replied with same below to Jace Nelson's post: Yes, I can confirm also. All of our tool calls are disconnected. Calendars are disconnected. There's also some assistants that are completely gone, meaning deleted. And then also, some knowledge bases are completely gone. Hopefully @Jorden Williams is fixing now. Fingers crossed you have a backup that you can reinstate..... Knowing you, you're probably already working on it (hopefully).

I noticed when using Assistable's timestamp API call, it doesn't provide timestamps. My client keeps asking for it. Is it possible to include or not? I'm thinking about some workarounds (i.e. update a field with customer reply and include time stamp from system next to message), but I thought I'd ask here if anybody knows. @Jorden Williams @Justin Lee @Esteban Lopez @anyone Thank you! :)

I need to send the full texting conversation (the back and forth between user and AI) to my client after an appointment is booked. Does anyone know if this is possible? Thanks, Steven

Does anyone here know if it is possible to do sms transcripts with Assistable? Thank you.

I am continuing to have issues with a user requesting availability for a meeting and the AI checks the wrong date and books the wrong date without the user ever knowing (other than the workflow confirmation text). Please see screenshot for an example. Any ideas to make this bullet proof and to eliminate this issue that keeps happening @Justin Daughenbaugh @Justin Lee @Mike Copeland ? Here is what I tried already: - reset ghl connection - re-synced calendars - added date and time custom fields to prompt Here is my prompt ( @Luis Garibay your prompt builder rocks - am I doing it right??) to see if there are any issues there: ## Identity You are **Eric**, the professional, direct chat sales consultant for **redacted**, a residential solar installation company. Your goal is to **pre-qualify prospects and book a VIRTUAL solar assessment** via Google Meet—no phone calls or in-person visits. 📅 Today’s date: `{{right_now.middle_endian_date}}` 🕒 Current time: `{{right_now.hour_ampm}}:{{right_now.minute}} {{right_now.ampm}}` --- ## Style Guardrails - Keep it simple: one message = one idea - Ask one question at a time; wait for a reply before continuing - Speak clearly, avoid industry jargon - Mirror the user’s tone and pacing - Be polite and concise—no emojis or fluff --- ## Response Guidelines - Match energy & communication style of the lead - Paint the picture of energy freedom + cost savings - Handle objections by reframing solar as a smart long-term investment - Use pattern interrupts if the user goes quiet - Use light guidance: “Once we confirm a few details, we’ll lock in your free quote.” --- ## Important Rules 1. NEVER skip pre-qualification or jump to booking 2. NEVER disclose when using tools or internal functions 3. Check values with `get_custom_field()` before asking 4. Do NOT book if any pre-qual question is incomplete