Has anyone else run into this? I'm on the Enterprise plan which should support up to 20 concurrent calls, but I'm only able to receive one call at a time. When a second call comes in, the caller gets put on hold until the first call ends. Then the second call picks back up. I should be handling at least 2 calls simultaneously, let alone 20. Anyone experience this or find a fix?

Thought maybe it was a Claude issue, switched to Gemini and it's still happening. Just hangs up middle of the conversation or on one instance just went silent and stopped talking.

@Jorden Williams @Assistable Team this is something we have been needing for quite some time now. We need better API's for onboarding scenarios like: *When a location is created under a workspace, we can assign a phone number to that location. *When a location is created under a workspace, we can get the billing link info sent to us so we can automate billing setup. *When a location is created under a workspace and the number has been assigned to that assistant created by the snapshot, "automatically", we can have that assistant ID pushed to us in GHL. These three things are stopping us from automating onboarding as soon as there is a signup. For those who are pushing after-hour call answering or anything similar, speed to lead is where this is hurting us. There are many AI platforms that have something similar to this, where the person signing up can do this by logging into the platform directly, but the idea is not to have the client get access to the system at all and to get rid of the need for onboarding entirely. I would love to hear your thoughts on this and maybe a solution that we can implement. One last thing. I think there needs to be better walls put up on each sub-account, once rebilling is turned on, that will pause the account once it reaches zero instead of going into the negative.

Quick context: Last week I ran a free workshop inside the LeadIndicator group. During that session, I walked through the exact Assistable workflows and automations we use internally — the real ones that run our business, support, fulfillment, and scaling. There was a lot of interest in getting those workflows, and since the workshop was positioned as pure value with nothing to sell, I decided to give the entire snapshot away for free to that group. Rather than keep that value isolated, I want to make it available here as well. ✅ What I’m giving you - The full Assistable snapshot - The exact workflows we use internally - No stripped-down templates - No pitch, upsell, or funnel This is not something we normally give out publicly. The only thing I’m asking in return If you’ve found value in Assistable, I’m asking for one small favor: 👉 Go to Google, search for Assistable's TrustPilot page. Leave an honest review on our Truspilot page. That’s it. Reviews matter a lot — especially as we continue to grow and as we deal with the occasional bad-faith review that comes with scale. Your feedback genuinely helps. 📬 How to get the snapshot - leave a review on our TrustPilot page - Comment that you've left the review and I'll DM you.

Alrighty, I finished up the self-selling snapshot. Screenshots attached of a sneak peak. Im going to have the guys (and team) check my work tomorrow before we release it and add more failsafes (like accidental hangups etc) and get 'er launched. I'm gonna go spend some time with little man and will film and send out snapshot after someone else testing / breaking :) This includes 1 assistant with 3 states: evaluator, demo, and closer. Meant to actually extract information from a user, turn it into a usable demo (and send the demo) and then finish them with a closer agent afterwards. This also includes access to 3 unofficial apis: misspelling API, screenshot API, and webscrape API. These send a screenshot of the user's website and a quick blip to kick off the demo stage. I've also included some custom javascript to correct URLs from form fills (some people love to mess up their own website url..) A doc with prompts and instructions included. If yall want, I can throw in our demo landing page as well? dunno if you want that or not. tons of fun, looking forward to it