This one’s for the techs, leads, ops folks, even owners. Whether you're running routes or managing accounts, you've seen the same thing: - Miscommunication between sales and service - Unclear expectations from the customer - Gaps in what gets promised vs. what’s possible This isn’t a “blame” post — it’s a bridge post. A thread I saw recently put it perfectly: “Techs are the face the customer remembers. But we’re often sent in with no context, no rapport, and an uphill battle.” So let’s use this space right: - What’s something you wish sales knew about your day-to-day? - Or, if you're in sales — what’s something you wish techs understood about your role? — Ian Terry

PestWorld was a lot. Between vendor meetings and dinner invites, the calendar filled up fast. It was good — but not light. I left grateful, mentally full, and more committed to the craft than before. For those who’ve never attended an NPMA event, I’d recommend it. Even if you think you’ve seen it all, there’s always someone there doing something better, smarter, or different. Humbling in the right way. Some takeaways: - Networking still trumps everything. You can spend 6 months guessing, or 6 minutes in the right conversation. - Ants and roaches are still the primary re-service issues. We chase the new stuff, but the classics still keep the phones ringing. - The tech is evolving fast. Some of it’s fluff, some of it’s game-changing. The key is staying open without chasing every shiny object. - Know yourself. As an introvert, the volume of it all was overwhelming at times. I appreciated the built-in recharge space. Small thing, but thoughtful. I left with more clarity about what we’re doing right, and what we could do better. More importantly, I left with better people in my circle. That’s the real ROI. If you haven’t made it to one yet — make a plan.

No emergency. No heads-up. Just opted out....Went to the Gym! So after finishing my own route, I drove 2 hours to take care of it myself. The customer was expecting a one-time service. I left with a signed annual agreement. Paid in Cash. That’s the difference between covering a stop and owning the result. This isn’t about being the hero. It’s a reminder: Leadership starts where excuses stop. Some managers lead from behind the phone. Others lead from the driveway, sleeves up. At Solve Pest Pros – Winter Park, we don’t do ghosts. No missed stops. No skipped steps. No passengers. If you're not ready to own the customer experience—someone else will. In this industry, trust is earned in driveways and doorways—not just logos and leads. If you won’t show up, I will. — Ian Terry Solve Pest Pros | Winter Park, FL Branch Manager | Licensed Operator | Service-Pro First Culture #ServicePros #LeadFromTheFront #SolveStandard #PestControl #BlueCollarLeadership #WinterParkBusiness #FieldOps #AccountabilityWins #NoGhosts #CultureOverConvenience

We all try new things in the field, in ops, or in growth… but some changes actually move the needle. Drop one specific thing you tried this year that gave you measurable results — e.g.: • bumped retention by improving follow-ups • cut callbacks by tweaking bait placement • won more contracts by bundling services • streamlined notes with a new tool or workflow What was it, what measurable result did you see, and how long did it take? Your insight could help someone save hours or dollars this week 👇