Operators who: • Answer fast • Follow up consistently • Ask for reviews every time Almost always grow faster than the best technician. Skill matters. But system wins long-term. Do you agree or disagree?

Rick Terry and Damon are the reason I don’t stay quiet about this stuff. 2 Brothers, in the span of 4 years.... Gone...By Choice. Losing them taught me something I hate knowing: the people who are hurting the most can look “fine,” laugh, show up, and still be drowning. And once they’re gone, you’d give anything to get one more chance to answer the call, to notice the shift, to say the thing that might’ve kept them here. So yeah—when it comes to Veterans (and honestly, anyone fighting that invisible war), I’m going to be loud. If you’re reading this and you’re struggling, please don’t do it alone. Veterans Crisis Line: Call 988 then Press 1 or text 838255 (24/7). (And if it’s an immediate emergency, call 911.) And if you’re not the one struggling: help me push this message farther than an algorithm ever will. #SuicideAwareness I do not care what time of day, night or in between it is, You call me, and I will be there. I do not care who you are, where you came from, I will be there. (386)-293-1401

... You get paid for carrying the responsibility other people avoid. I saw a graphic floating around about “How to earn $1M/year working for someone else,” and the message is simple: Hard work isn’t rare. Ownership is. Not “ownership” like equity. I mean the kind where you absorb the mess, stabilize the room, and move things forward when it would be easier to blame, delay, or disappear. Most people want the paycheck that comes with high-level responsibility…without actually carrying the weight that creates it. And that’s the gap. The Real Currency Is Responsibility In every company I’ve been around—especially field service businesses—there are two types of problems: 1. Problems everyone sees 2. Problems everyone avoids The second category is where careers are made. Because if you become the person who reliably handles what others avoid—without drama, without ego, without excuses—you become extremely valuable. And value is what gets paid. Not hours. Not effort. Outcomes. My Take on the “$1M Employee” Traits Here’s what the graphic gets right (and what it leaves out). 1) High tolerance for pressure and responsibility This one is real. The person who stabilizes the room becomes the default leader—title or not. But here’s the truth:Pressure tolerance isn’t about being tough. It’s about being regulated.No panic. No spirals. No emotional whiplash. 2) Extreme ownership The best operators don’t manage around problems. They absorb them, solve them, document them, and build the system so it doesn’t happen again. Ownership isn’t taking blame for everything.It’s taking responsibility for outcomes, and being willing to say: “This is on me now.” 3) Commercial awareness This trait separates “good worker” from “trusted leader.” Commercial awareness is understanding: - what actually makes money - what kills margin - what causes churn - what creates referrals - what creates callbacks and rework If you can connect daily decisions to business outcomes, you stop being a cost… and become a lever.

Your calendar is either a system… or a symptom. Most people don’t have a time problem — they have a boundary problem. If you don’t protect the high-leverage blocks, the day will get eaten alive by “urgent” noise. Designing time is leadership.

Spring is where a lot of techs get blindsided — because pest pressure changes fast when it gets warm + wet (eggs come out of dormancy, colonies start booming, everything “wakes up”). Why rotate products? (3 reasons) 1. Prevent resistanceAnts, roaches, spiders adapt fast. Rotating MOA (Mode of Action) keeps them vulnerable. 2. Enhance control long-termRotation helps maintain knockdown + residual, and avoids chemical fatigue (yes… roaches will start tolerating the same product if you never change it). 3. Stay compliant + responsibleTargeted application, label law, and staying inside the rules (for me: FL Ch. 482/487).Label is the law. Always. My Spring Rotation Example (Liquids) Here’s a simple 8-week cycle you can run and repeat: - Weeks 1–2: Temprid FXDual-action, broad-spectrum knockdown. - Weeks 3–4: Alpine WSG (non-repellent)Great for social insects — you want them to walk through it and share it. - Weeks 5–6: Demand CS (micro-encapsulated)Strong residual, lasts longer. - Weeks 7–8: Suspend PolyZone (rain-resistant)Huge in wet climates (Florida life). Durable residual. Then repeat the cycle through the season, and if resurfaces spike, I’ll pivot into something like Talstar Extra as a swap option. Dust Rotation (don’t sleep on this) Dust is wildly underused. If you aren’t using it in rotation, you’re leaving control on the table. - March (drier): CimeXa (desiccant / amorphous silica)Long-lasting in dry voids/areas. - When it gets wetter: Delta Dust (deltamethrin / pyrethroid)Better in moist eave voids, good light knockdown. I’ll dust window cracks/sills with a web pole brush setup. - Then back to CimeXa as conditions change. Granular Yard Focus (spring ramp-up) As yard pests increase (ticks/fleas start showing, ants ramp up), I like granular with multiple actives and an IGR in the plan when possible. My favorites: - Extinguish (pricey but solid) - MaxForce Complete (targeted granular I like a lot)