25d (edited) • General discussion
Today, one of my Service Pros decided they didn’t want to work...
No emergency. No heads-up. Just opted out....Went to the Gym!
So after finishing my own route, I drove 2 hours to take care of it myself.
The customer was expecting a one-time service.
I left with a signed annual agreement. Paid in Cash.
That’s the difference between covering a stop and owning the result.
This isn’t about being the hero. It’s a reminder:
Leadership starts where excuses stop.
Some managers lead from behind the phone.
Others lead from the driveway, sleeves up.
At Solve Pest Pros – Winter Park, we don’t do ghosts.
No missed stops. No skipped steps. No passengers.
If you're not ready to own the customer experience—someone else will.
In this industry, trust is earned in driveways and doorways—not just logos and leads.
If you won’t show up, I will.
— Ian Terry
Solve Pest Pros | Winter Park, FL
Branch Manager | Licensed Operator | Service-Pro First Culture
0
0 comments
Today, one of my Service Pros decided they didn’t want to work...
skool.com/pest-control-pros
Where pest control pros connect, learn, and grow—sales reps, techs, managers, and aspiring owners all welcome.
Powered by