Most people don’t talk about this week. It’s not Christmas anymore. It’s not New Year yet. It’s the quiet hallway between who you were… and who you’re becoming. This is the week where: • Goals feel fuzzy • Motivation is soft • The grind hasn’t rebooted • And the noise is finally gone That’s not weakness. That’s clarity booting up. Before we sprint into 2026, I want to ask something simple: What is ONE thing from this year that you’re proud of — even if nobody else noticed it? No strategies. No numbers. Just something that mattered to you. I’ll start in the comments!

Does anyone need Florida CEUS? I am running a course, tomorrow for our service professionals and I'd be happy to help and include you. It's free, and includes core for FL JE license..

Where are you all from? What is your focus in 2026?

No emergency. No heads-up. Just opted out....Went to the Gym! So after finishing my own route, I drove 2 hours to take care of it myself. The customer was expecting a one-time service. I left with a signed annual agreement. Paid in Cash. That’s the difference between covering a stop and owning the result. This isn’t about being the hero. It’s a reminder: Leadership starts where excuses stop. Some managers lead from behind the phone. Others lead from the driveway, sleeves up. At Solve Pest Pros – Winter Park, we don’t do ghosts. No missed stops. No skipped steps. No passengers. If you're not ready to own the customer experience—someone else will. In this industry, trust is earned in driveways and doorways—not just logos and leads. If you won’t show up, I will. — Ian Terry Solve Pest Pros | Winter Park, FL Branch Manager | Licensed Operator | Service-Pro First Culture #ServicePros #LeadFromTheFront #SolveStandard #PestControl #BlueCollarLeadership #WinterParkBusiness #FieldOps #AccountabilityWins #NoGhosts #CultureOverConvenience

What’s the #1 thing that stole your time or energy this week? A) Last-minute schedule changes B) Re-explaining the estimate 3+ times C) Logging follow-ups and service notes D) Upselling while already buried in work E) Something else? (Comment it) I’m collecting the answers, and tomorrow I’m sharing: - the most common time-leaks across routes - and a few real fixes we’ve used to plug them If you’re a pest pro and want to sharpen the way you run routes (not just kill bugs), you might want to be in that conversation. 🔗 Here’s the community link:https://www.skool.com/pest-control-pros No pressure. No ego. Just real operators getting better at the craft and the business. — Ian🪲 Certified Operator | Tagline Branding | Building tools for the industry