Why You MUST Isolate Objections Before Resolving Them
Isolating in CIVR is a precision move. You clarify the concern, then you isolate it. Then you validate it. Then you reframe it. Isolation is simply you finding out what “bucket” you’re in, so you don’t waste time validating and reframing the wrong thing. Here’s the practical rule: You isolate to learn whether this concern is the whole decision, or one item on a longer list. Use language that invites honesty, not compliance. Try these right after you clarify: - “Got it. If we could get this solved, would you feel ready to move forward?” - “So you're saying it's just X, not Y or Z?” - “Outside of that, is there anything else that would keep you from doing this?” - “If this wasn’t a factor, would you be in, or would we still have another concern to look at?" Then shut up and listen. What you want is scope: Do they confirm it’s the main thing, do they add something else, or do they stay fuzzy? (If it stays fuzzy, you need to go back to Clarify to get to the root concern). If they add something else, you don’t argue. You just clarify that next piece and isolate again. And when they confirm the true main concern, then you validate with full presence, and only then do you reframe with a clean analogy and questions. Most calls go sideways because reps start validating and reframing a decoy concern, then wonder why the close feels like herding cats on roller skates. Isolation keeps you working on the real hinge point.