Hi. I've set up an ai agent to do cold calls, but I'm having issues when I call the bot back. She still goes into the same outbound script, despite the fact that I have added a ### Inbound (Callback or Return Call) portion to the script. Is there a different way to get the agent to answer the call differently, like I was attempting with my inbound script?

Calls aren’t reaching voicemail - transfer just says “failed.” No messages are being logged, even though tools create_note and create_task are active. Assistant says it can’t log the message or create a task. Anyone else running into this or found a fix? Need this resolved ASAP.

I can call the agent and talk with her, and I can get the agent to call me, but an SMS gets me an error. I really want to start selling this, but not if I can't get a simple function working. I've gone through all the trainings, help center and documentation, but my adhd brain is getting frazzled. Can anyone please help me.

Here is a question from a user of mine and Im not 100% sure how to answer. The options on the menu bar control what happens when a call is made. You can say don't talk unless the contact talks first but if the person calls back, the bot is silent and doesn't speak. Hey Susan I’m having a hard time solving an issue. I’m trying to edit my prompt for my outbound call AI agent to also be able to answer callbacks effectively. But I have specific prompts for her outbound call actions that I don’t want to change (for example, I’ve made her rules of engagement set to “contact starts” so that she waits for a “hello” from customer before speaking on outbound calls). But this is causing her to pick up the phone and say nothing when receiving a callback. I’m sure this is a common scenario that’s easy to overcome but I can’t find a solution. Can you help?

Hey everyone, So thrilled to have you aboard and welcome to the community. I have a couple rules, some resources and one ask of you before diving in. First, some resources: 🖥️ Your Workspace 📄 Documentation 📹 Videos & How-tos 🎓 Courses 🛟 Help Center 🗺️ Roadmap Next, some rules: 🚫 No self-promotion: Don't share posts, links or lead magnets - you'll be banned immediately. 🤝 Be helpful, be helped: Be kind, respectful, and inclusive - treat others as you wish to be treated. 🌱 Iron sharpens iron: Share cool stuff, take advantage of cool stuff thats shared. 🔍 Think before posting: Before starting a thread, take just 30 seconds to search. Lastly, intro yourself: 1. How long have you been slangin' AI? 2. Niche or niches? 3. Any cool wins? (your chance to brag) 4. Where you from? 5. Main goals for the year?