Outbound Agent- settings for when they call back?

Here is a question from a user of mine and Im not 100% sure how to answer. The options on the menu bar control what happens when a call is made. You can say don't talk unless the contact talks first but if the person calls back, the bot is silent and doesn't speak.

Hey Susan I’m having a hard time solving an issue. I’m trying to edit my prompt for my outbound call AI agent to also be able to answer callbacks effectively. But I have specific prompts for her outbound call actions that I don’t want to change (for example, I’ve made her rules of engagement set to “contact starts” so that she waits for a “hello” from customer before speaking on outbound calls). But this is causing her to pick up the phone and say nothing when receiving a callback. I’m sure this is a common scenario that’s easy to overcome but I can’t find a solution. Can you help?

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