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Atlassian Everything

62 members • $6/month

4 contributions to Atlassian Everything
Jira Automation - Surely there's an easier way?
Hey community! Sorry - long-ish post incoming I'm currently attempting what should be an easy automation but is really stumping me. I have set up a rule that when bugs in a particular space are resolved, that a slack notification occurs to let out stakeholders know that a bug has been resolved. Where I'm struggling is, that we want to "@" tag them in slack which should be easy right? GPT mentions that I could use a lookup table (I've got over 60 slack IDs to add) but our Jira (premium cloud upgraded version) doesn't offer Lookup tables as an option ?! 🥲. So instead, it recommends we use a create variable option "Reported by: <@{{var.slackMap.[issue.reporter.displayName]}}>" I've done that in the following format: Trigger: Issue transitioned → Done ↓ Condition: Issue type = Bug ↓ Condition: Project = [space] ↓ Action: Create variable (slackMap) ↓ Action: Send Slack message I tested this with just one user/slack ID and it worked perfectly! However, when I added the full list of team members, it populated with this notification in slack: "DO-1234 has been resolved in the Customer Support project. Reported by: <@> View issue" so it's removed the "@" tag that was there when I tried with one example. GPT then said that Jira doesn't support <@{{var.slackMap.[issue.reporter.displayName]}}> (Sigh) My last option is the If/Else path, but not doing that for over 70 team members and it will be impossible to maintain! Any sanity checks/advice would be very much appreciated
1 like • 2d
@Josh Golosinskiy thank you! I'll definitely suggest this as an option, I'm due to move into a new role/new company in a few weeks so wanted to ensure that it was as simplistic as possible. If/Else function would be fine, but it's over 70 team members I'd have to add! I can guarantee nobody will administrate this rule after I go, so was hoping for the easiest option, I'll try to revisit the lookup option and see which one works best - thank you for searching!
0 likes • 2d
@Alex Ortiz thank you! Would you believe, we do have the "send email" rule in place, however (as much as they don't admit it) I think most of our commercial team are auto-directing these emails to their spam folder. Tried the route you suggested, but it only shows who transitioned the item, it doesn't tag the original reporter - oh well! Appreciate your time on this 🙏
Best practices for home page setup?
Hi, everyone! Excited to be here! :) I’m currently working with a small nonprofit and have set up Confluence to: - Be a knowledge base - Document meeting notes - Capture project overviews & requirements As a wolf pack of one 🙃, I want to eventually add more of their users — they’d like to also have SOPs in this new space! — and I need to set up the home page to be a welcoming first stop for them. Any tips on structuring it for folks who are not familiar with Confluence, such as recommended sections? (I don’t have any apps installed yet.) Thank you in advance for any & all help! :)
0 likes • 17d
Hi @Rachel Park Brayboy - I had to do the same exercise when I joined my current company. First tip is to keep your spaces in confluence clean - having to mop up years of legacy information is painful! Tried the company hub and it was good but only with Enterprise version which is a jump up in cost and wasn't worth the investment for us. I would suggest: Create a space in confluence for each of your departments Follow a consistent format for every space, such as a main page overview, useful content but keep it brief and relevant You can add shortcuts/links/tables of content and keep these updated with your most up to date information (Keep your most recent meeting notes at the top of the page, knowledge base articles to be kept alphabetical) Ensure articles that are no longer required or older can be moved to an archive folder which will still make them accessible. Promote the "Ask Rovo" feature to your stakeholders - we have integrated it to slack, so users can search from there to source articles or content specific to their needs (and our product and engineering teams do the same but from within Confluence) to speed up user's ability to search what they're looking for!
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1 like • 17d
Just caught up! Loved it, great to hear perspective about the things that cross my mind and come up in conversations many times. I still struggle to find the love for the Goals feature, which I've tried and failed to adapt to. We create Goals through a custom field and track these via plan views. The ONLY thing that Goals will allow is that you can link an initiative to multiple goals, which to me solves the blocker that Atlassian has that prevents an initiative from being linked to multiple higher level work items, but by using Goals that is the only workaround I've found. Perhaps if Goals had a broader reporting suite from within the app, I might change my mind.
How to speed up Confluence adoption with AI-first approach?
Breaking the ice by throwing a current challenge into the community. I am currently doing a Confluence rollout for a small real estate company. 4 people, planning to grow in the next year to approx. 15 people. Problem: The founder has very little time and the new sales employee is a complete newbie to anything tool related. Collaboration happens via email, phone and word documents. There is understanding, that a lots has to change. The biggest blocker currently is time, not willingness. I am now thinking about effective and non-traditional ways to speed up the process from 0 to 1. I helped the founder set up a claude project so he can record himself and collect his knowledge there, which helped already a lot. But I don't want to stop there and think of more ways on how do drive an ai-first approach. Any ideas? Maybe on how to include Rovo?
1 like • 25d
Do they happen to use slack at all as a communication channel? We have the same challenges (building lots of content in confluence but people won't/don't have time to search it - I've built a webhook integration for Rovo to Slack and it's a game changer. Initial testing has seen great results where teams can use Rovo to find information that lives in confluence super fast. Happy to discuss it further if you wish
1-4 of 4
Orla Mears
1
1point to level up
@orla-mears-5016
Hi I'm Orla! Based in Ireland, very much a self taught Jira Administrator, trying to navigate through the chaos of Jira and try not to break things

Active 12h ago
Joined Nov 6, 2025
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