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Facilitator Club

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6 contributions to Facilitator Club
Facilitation for kids (9-11 yrs old)
The school of my kids offers the opportunity to organise workshops for the kids and I would like to participate in this. I'm thinking of subjects and exercises that are suitable for kids in the age of 9-11 years old. One of my ideas is to organise a light version of the design sprint or where they can think of a new toy or game, but maybe this is too conceptual. Has any one experience with this?
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New comment 24d ago
0 likes • Mar 25
@Patricia Bird Nice idea ;)
@Catarina Alencar Making them owner in the process will result in high commitment. Nice to see this happening in reality with kids.Thanks for sharing this, I will re use some of your best practices.
How to get customers to do the interviews?
Hello everyone!, Reaching out to all for your advice/guidance. I'm currently working with 3 startups: 1) First startup is already in the market but needs help re-validating the problem and identifying the right customer profile to work on. 2) The second startup is currently running its beta and wants to evaluate the customer experience and identify the right customer profile to target 3) The third has developed an MVP but wants to do some market discovery to identify the gaps in the market and tailor their solution accordingly. I had a briefing call with all three and we identified the customers to reach out to, in their network, for interviews and also came up with the list of interview questions to ask, but somehow the founders are finding it difficult to get the customers to do the interviews. Nobody seems to be willing to participate in these interviews. My question to you all: 1) What could these founders do differently to get their customers to do these interviews? (In general, how can we convince our customers to do interviews to share their experience with our product or just share their pain points and problem areas) 2) From your experience, how much should I be involved with these startups in doing these interviews? Should I just let them do the interviews and wait for them to come back with the interview notes or should I participate in the interviews which not all of them would be comfortable with? My apologies for the long post but any help in this regard would be greatly appreciated! Thanks, Riaz
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New comment Mar 26
0 likes • Mar 26
Hi Riaz, Are these companies in the B2C or B2B space?
Facilitating a team in conflict
Hi Everyone! Thanks in advance for any ideas or thoughts you have on my current challenge. I am working with a small team where there is significant conflict between two managers. I have been brought in to help the team (n=5) figure out what is working and what isn't and how do we move forward? I plan to use the sailboat exercise to better understand their world and it will enable those team members that feel shut down to have a voice – I love this exercise. I have completed individual interviews with each team member to better understand their challenges. All have an issue with their senior manager. They are however all keen (including the senior manager) to attend the workshop because the conflict in the system is causing so much grief and poor performance it cannot continue. There are also members who have reported mental health challenges as a result of the conflict and one manager has ADHD. I mention this because these have been contentious challenges with the senior manager who feels they have accommodated these challenges but "at what point do you have to have the poor performance" discussion. My question is regarding the heightened emotion within the team. Have any of you facilitated a session with a team that is in significant conflict and has the potential for members to shut down or react during the session? Any specific prep/set-up? Have you set any specific expectations? Handling reactive responses during the session that have worked/not worked? I am a healthcare professional, so have a good idea of how to manage conflict, however I am reaching out to the group to get different perspectives that may help inform my workshop next week. Thanks so much Leanne
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New comment 30d ago
2 likes • Mar 19
A goal could be that they share their honest feedback using the principles of nonviolent communication. When people have these feelings it's the best way to skip working with post it's but do it physically in a room where you facilitate the people in the exercise. This is not team facilitation, but more team coaching.
1 like • Mar 20
At some point I facilitated also a difficult team. What we did was a workshop that everybody prepared with his own strengths and weaknesses. When we put them all on the wall during the workshop, we got great a oversight what was overrepresented (for instance extravert behavior and staring things up) and under represented (for instance finishing things) in the team. Because it become a group thing, it helped us enormous to get a better mutual understanding of each other and created a safe space for creating a common goal for the team. Does this help for you?
The flipchart struggle - What do you use?
Dear all, from time to time, I struggle hard with my flipcharts and preparation of the flipcharts for my workshops. First, I do not enjoy drawing them (and I'm not really talended...🫣). Second, I do not enjoy traveling with them. And after a while you have a lot of ready to go flipcharts, and to organize them is a mess. But - I need a way to present tools and methods in a workshop like the agenda, active listening, questions, iceberg model, world café and so on. How do you handle it? Keep my fingers crossed, one of you come up with an easy to go solution.
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New comment Mar 22
0 likes • Mar 19
Hi Svenja, Getting better is easy via youtube. Here is a basics course in Dutch, but I think you can use english subtitles https://www.youtube.com/watch?v=UTKO4X2_QFg
If not facilitation then what?!
Good Morning everyone, As I was watching the various videos and I think specifically the 5-1-6 video I noted that there was suggestion individuals do not really promote themselves as facilitators, that there is usually something else that they do or offer instead. So my question is, do you promote yourself as a facilitator and if not, how do you promote yourself? What tools/techniques do you use to get yourself those facilitation pieces of work? I look forward to hearing from you.
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New comment Mar 19
0 likes • Mar 19
Other roles which pops in my mind are: Service Designer or CX lead
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Joost van den Meerakker
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11points to level up
@joost-van-den-meerakker-1144
Design Thinking enthusiast, Coaching, Service Design, Innovation, Insight driven Propositions

Active 14d ago
Joined Aug 23, 2023
ENFP
Driebergen, the Netherlands
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