TEAM DELTA: PRACTICAL PROJECT: Customer Tracking System for a UK Fitness Gym
🏢 Company: FitLife Gym UK FitLife Gym is a growing fitness company with branches across London. They offer: • Monthly gym memberships • Personal training sessions • Fitness classes ⚠️ Business Problem Currently, FitLife Gym is using spreadsheets to manage their customers. This is causing problems: • Customer information is scattered • Staff cannot quickly find member details • No clear record of who signed up and when • Difficult to track which members are active • No structure for managing customer data 🎯 Objective The gym wants to start using Salesforce to: • Store all customer information in one place • Track gym members properly • Make it easy for staff to view and update records • Bring structure and organisation to their data 🧩 YOUR TASK As the Salesforce Admin, your job is to build a simple system to manage gym members. 🔹 1. CREATE A CUSTOM OBJECT Create a new object: Object Name: Gym Member Plural Name: Gym Members 🔹 2. CREATE THE FOLLOWING FIELDS Add these fields to the Gym Member object: • Full Name, Text • Email Address, Email • Phone Number, Phone • Membership Type, Picklist Options: Basic, Standard, Premium • Membership Status, Picklist Options: Active, Inactive • Join Date, Date • Payment Status, Picklist Options: Paid, Pending 🔹 3. CREATE SAMPLE RECORDS Create at least 5 Gym Members with realistic data. Examples: • A member with Premium membership and Paid status • A member with Pending payment • A member who is Inactive 🔹 5. UNDERSTAND THE SYSTEM Be ready to explain: • Why the gym needed Salesforce • What problem your system solves • How staff will use the system daily 📈 EXPECTED RESULT By the end of this project: • All gym members are stored in Salesforce • Staff can easily view and manage members • Data is organised and structured • The business no longer depends on spreadsheets 🎤 PRESENTATION REQUIREMENTS You will present: The problem FitLife Gym was facing The object you created The fields and why they are important