Hi all, I’m looking for some guidance on a challenge with JSM and Confluence as KB. We have a standardised JSM project used by most of our customers. One large customer was previously on a separate, customised support setup, and we’re now migrating them into the general service desk. They have product specific documentation that shouldn’t be visible to our other customers. Sensitive and irrelevant, potentially confusing to other customers. Atlassian has documentation suggesting to invite customers as Atlassian accounts to allow assigning them to groups and restricting content that way. However, when testing this, we found that any user with an Atlassian account, even with just the customer role and no confluence license, can navigate directly to our confluence and view KB articles of any service project, even the ones they do not have access to ad a customer. This would potentially expose internal teams KB’s such as ICT, legal, HR, … which is obviously not acceptable. Am I missing another way we can achieve this? How do you handle customer specific documentation without exposing other Confluence spaces? My personal gut-feeling keeps telling me they need a dedicated JSM project for this, but management has made the customer promises and has been working on this for months before it reached my desk and dont seem to want to backtrack now. Any insights or experiences with this subject would be greatly appreciated! Cheers, Thijs

Hey community! Sorry - long-ish post incoming I'm currently attempting what should be an easy automation but is really stumping me. I have set up a rule that when bugs in a particular space are resolved, that a slack notification occurs to let out stakeholders know that a bug has been resolved. Where I'm struggling is, that we want to "@" tag them in slack which should be easy right? GPT mentions that I could use a lookup table (I've got over 60 slack IDs to add) but our Jira (premium cloud upgraded version) doesn't offer Lookup tables as an option ?! 🥲. So instead, it recommends we use a create variable option "Reported by: <@{{var.slackMap.[issue.reporter.displayName]}}>" I've done that in the following format: Trigger: Issue transitioned → Done ↓ Condition: Issue type = Bug ↓ Condition: Project = [space] ↓ Action: Create variable (slackMap) ↓ Action: Send Slack message I tested this with just one user/slack ID and it worked perfectly! However, when I added the full list of team members, it populated with this notification in slack: "DO-1234 has been resolved in the Customer Support project. Reported by: <@> View issue" so it's removed the "@" tag that was there when I tried with one example. GPT then said that Jira doesn't support <@{{var.slackMap.[issue.reporter.displayName]}}> (Sigh) My last option is the If/Else path, but not doing that for over 70 team members and it will be impossible to maintain! Any sanity checks/advice would be very much appreciated

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Hi guys, how are you? Is there any content that I can learn more about EasyBI? Thx!

Breaking the ice by throwing a current challenge into the community. I am currently doing a Confluence rollout for a small real estate company. 4 people, planning to grow in the next year to approx. 15 people. Problem: The founder has very little time and the new sales employee is a complete newbie to anything tool related. Collaboration happens via email, phone and word documents. There is understanding, that a lots has to change. The biggest blocker currently is time, not willingness. I am now thinking about effective and non-traditional ways to speed up the process from 0 to 1. I helped the founder set up a claude project so he can record himself and collect his knowledge there, which helped already a lot. But I don't want to stop there and think of more ways on how do drive an ai-first approach. Any ideas? Maybe on how to include Rovo?