Phase 1: Discover Their World
Goal: Map the reality. Be the curious observer, not the expert (yet).
- The Opener: "To start us off, tell me a little about where you are right now with [their area: e.g., your health / your spiritual path]. What does daily life look like for you in that space?"
- The Depth: "I see. And are you navigating that mostly on your own right now, or are you part of a container or program?"
- The Pain Point: "Looking at all of that... what has been the most frustrating part for you lately?"
Pro Tip: Listen for the "Gaps." If they say they are "fine," ask: "What’s the one thing that, if it stayed exactly like this for another year, would be unacceptable?"
Phase 2: Surface the Desire
Goal: Let them paint the "Gold Rolex" version of their life in vivid color.
- The Magic Wand: "If we could wave a magic wand and things looked exactly the way you wanted six months from now—no restrictions—what would that actually look like?"
- The Expansion: "You mentioned [use their word: e.g., 'freedom' or 'vitality']. Tell me more about that. What does [word] actually feel like in your day-to-day?"
- The Meaning: "And what would it mean to you, personally, to finally have that?"
- The Timeline: "How long have you been carrying this vision?"
Phase 3: Make Them Defend It
Goal: Shift the burden of proof. Let them argue for why they need this NOW.
- The Obstacle: "You’ve clearly wanted this for a while. What do you think has been the real thing keeping you from making it happen until now?"
- The Value: "If someone could hand you a path to [restate their Phase 2 dream]—and you knew it was the real deal—what would that be worth to you?"
- The Cost of Inaction: "And if nothing changes? If we speak again a year from now and you’re still [restate their Phase 1 pain]... how does that feel?"
Phase 4: The Natural Close
Goal: Reflect their words back to them and open the door.
- The Reflection: "Based on everything you’ve shared, it sounds like you’re done with [Phase 1 Pain] and you're ready for [Phase 2 Desire]. Does that feel accurate?"
- The Offer: "[Program Name] is exactly that. It is a [type of container] designed specifically to help you [use their words from Phase 2] through [your 2-3 pillars]."
- The Investment: "The investment for this is [Price]. Based on our conversation today—does this feel like the door you’ve been looking to walk through?"
The "Golden Rule" Checklist
- [ ] Did I talk less than 30% of the time?
- [ ] Did I use THEIR specific words in the close?
- [ ] Did I resist the urge to "fix" them in Phase 1?
- [ ] Am I holding the mirror, or am I wearing a mask?
WELLNESS PRO ACADEMY
The questions change. The structure never does.