──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Lead and develop a team of Technical Program Managers delivering complex enterprise IT hardware integration programs, owning customer experience, delivery excellence, and long-term account outcomes. ──────────────────────── APPLY ──────────────────────── https://jobs.lever.co/thinkahead/70c5ab8f-6ba2-4003-8bd6-2f5f9f7f52a1 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $160,000 - $180,000 USD (OTE) Pay Type: Salary + Target Bonus Salary Band: Work Type: Full-Time Location: [US Only] [Remote] (Libertyville, Illinois) ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: team leadership, TPM coaching, executive customer relationship management, escalation handling, enterprise hardware integration oversight, risk management, KPI tracking, cross-functional coordination, delivery process optimization, stakeholder alignment, vendor/OEM partnership management ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 8–12+ years technical program/customer success leadership experience, 3+ years people management, enterprise IT hardware/infrastructure background, executive stakeholder management, Jira/Smartsheet/Salesforce proficiency ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: Jira, Smartsheet, Salesforce Client Type: Enterprise IT infrastructure customers, data center/cloud/hybrid environments ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [Program Leadership] [Enterprise IT] [Hardware Integration] [People Management] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Manager%20of%20Customer%20Success

(50+), customer success transformation experience Key Tasks: Define global CS strategy, lead multi-region teams, drive service-to-success transformation ... + years customer success or account management leadership, 8+ years executive/global leadership, B2B SaaS or technology environment, large-scale team management

Qualifications: 8–12+ years account management/sales/customer success experience, SaaS background, renewal and expansion ownership, team building and leadership

or customer success, experience managing Fortune 100 and public sector clients, experience overseeing $25M+ portfolios, strong forecasting and revenue ... business efforts, travel up to 20% ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 10+ years experience in account management

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