[Hiring] [Remote Work] [Customer Success Leadership] Manager of Customer Success

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ROLE OVERVIEW

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Role: Lead and develop a team of Technical Program Managers delivering complex enterprise IT hardware integration programs, owning customer experience, delivery excellence, and long-term account outcomes.

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APPLY

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https://jobs.lever.co/thinkahead/70c5ab8f-6ba2-4003-8bd6-2f5f9f7f52a1

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COMPENSATION & WORK DETAILS

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Salary: $160,000 - $180,000 USD (OTE)

Pay Type: Salary + Target Bonus

Salary Band:

Work Type: Full-Time

Location: [US Only] [Remote] (Libertyville, Illinois)

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KEY TASKS

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Key Tasks: team leadership, TPM coaching, executive customer relationship management, escalation handling, enterprise hardware integration oversight, risk management, KPI tracking, cross-functional coordination, delivery process optimization, stakeholder alignment, vendor/OEM partnership management

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QUALIFICATIONS

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Qualifications: 8–12+ years technical program/customer success leadership experience, 3+ years people management, enterprise IT hardware/infrastructure background, executive stakeholder management, Jira/Smartsheet/Salesforce proficiency

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TOOLS & CLIENT

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Tools: Jira, Smartsheet, Salesforce

Client Type: Enterprise IT infrastructure customers, data center/cloud/hybrid environments

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Program Leadership] [Enterprise IT] [Hardware Integration] [People Management]

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