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Repair Shop Growth Systems is happening in 9 days
The Rise of the Mechanical and Technology Specialist [RR 935]
I just wanted to share an incredibly important document and idea with you today. Every shop owner I have shared it with, loves the concept and is fully onboard. In the video, @Carm Capriotto discusses the importance of establishing a new language standard for automotive repair professionals. He focuses on the need for clear and consistent job titles that reflect what we do for the consumer. It will help bring a necessary professional view of auto repair specialists. Have a listen and let me know what you think. https://youtu.be/u63W8zfgqhQ?feature=shared @Tracy Capriotto
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Transforming the Garage from the Inside Out
In the world of auto and diesel repair, Joey Coleman hit the nail on the head when he said, "You must own employee experience from the start." But let's be real, finding a tech who can differentiate between a wrench and a ratchet is like finding a needle in a stack of tires these days. We all know the drill: qualified employees are rarer than a rust-free classic car in the Midwest. It's not just about snagging the best talent; it's about creating an environment where they want to stick around longer than it takes for an oil change. So, how do we turn the tide? By driving the employee experience like we do a freshly tuned muscle car - with intention, care, and a bit of flair. It starts the moment they walk into your shop. Are you greeting them with open arms and a greasy high-five, or is the vibe more 'abandoned garage' than 'welcoming workplace'? Here’s the kicker: a great workplace culture isn't just about making your shop a nice place to work; it's about boosting the bottom line. Happy techs make for happy cars, and happy cars make for happy customers. It’s a win-win-win! Now, we’re shifting gears to you! How do you own the employee experience from day one? Have you turned your shop into a place where employees are queuing up to work, or are you still trying to figure out the secret sauce? Post your questions, share your advice, and let's help each other build garages that are as legendary for their culture as they are for their craftsmanship. Whether it’s an epic onboarding tale, a team-building triumph, or a small gesture that made a big difference, we want to hear how you're revving up the employee experience in your shop. Let's create workspaces that are as tuned-up as the engines we work on. Drop your stories below!
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Technician Productivity Redefined [AW 189]
Here is a can't miss podcast episode on shop productivity from two Technician Find Community members @Carm Capriotto and @Joe Marconi. In this video, Joe discusses the importance of team collaboration, efficiency, and continuous training in the automotive industry. He emphasizes the need for effective leadership, a positive company culture, and sound systems and procedures to guide technicians and improve productivity. The conversation also covers the significance of accurate estimating and effective labor rates, rising costs in various industries, and the importance of a positive and growth mindset in business. The key points include: 1. Teamwork is crucial in improving technician production and shop efficiency, given the complexity of modern cars. 2. Leadership and company culture play a significant role in promoting technician productivity and efficiency. 3. Both external and in-house training are essential for enhancing shop production and technician efficiency. 4. Team meetings can improve shop production and encourage innovative ideas. 5. Empowering employees to make decisions positively impacts company growth. 6. Assigning work based on technician strengths can boost efficiency and productivity. 7. Understanding labor rates and calculating effective labor rates is important. 8. The importance of culture, leadership, and workplace satisfaction on productivity and efficiency. 9. Continuous improvement is vital in business growth. Additionally, the video mentions the importance of safety and the need to integrate safety practices into routine meetings and procedures. Overall, it highlights the multifaceted nature of improving technician and shop productivity, emphasizing teamwork, leadership, training, and safety. It's an honor to have you gentlemen in the community! https://www.youtube.com/live/tpVM5FNGivY?si=ENl06XJZLis8Fjn0
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How Can Parenting Lessons Improve Your Business Leadership? [RR 923]
A couple members of the Technician Find Community @Carm Capriotto and @Bill Nalu just recorded an amazing podcast. This video and podcast episode titled "How Can Parenting Lessons Improve Your Business Leadership?" features Bill Nalu from Interstate Auto Care, Madison Heights, MI, reflecting on the parallels between parenting and leadership in business. Bill discusses the importance of discipline, partnership, teaching life lessons, setting expectations, integrity, and honesty in both roles. He emphasizes the value of emotional intelligence, effective communication, work-life balance, and nurturing individual passions. Bill also highlights the significance of aligning parenting and leadership approaches and discusses the impact of family dynamics on business relationships. Overall, the discussion explores how valuable parenting techniques and lessons can be applied to enhance leadership skills and create a positive work environment. Great job Carm and Bill!https://youtu.be/7wfN1K_E1Kg?si=oTz7wihrJifPsjUR
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YOU NEED THIS FREE CHEAT SHEET FOR ATTRACTING GOOD TECHS
If you're reading this, chances are you're familiar with the cycle of frustration in finding and keeping skilled automotive technicians. The lack of responses to your ads, sifting through a sea of subpar applications, and the constant challenge of not just finding, but retaining master techs without breaking the bank. It's a tough spot to be in, but what if I told you there's a way to make your shop the place every skilled technician wants to work? Over the past six years, I've spent countless hours speaking with technicians, understanding their needs and desires, and now, I'm excited to share a game-changing resource with you. I've created a simple yet powerful diagram, a quick cheat sheet, that boils down the top traits that automotive technicians truly seek in an employer. This isn't guesswork; it's a distilled essence of what makes technicians tick and how you can align your shop to meet these needs effectively. Here's a sneak peek into the three pillars of this diagram: RESPECT: It starts with the shop culture and communication. Technicians aren't just looking for a job; they're seeking a workplace where they feel valued and heard. MONEY: Competitive salary and benefits are non-negotiable. Good techs know what they are worth. It's not about giving away the store, it's about showing that you recognize their worth and are willing to invest in them. If you don't, your competition will. GROWTH: A nurturing environment where management cares about their employees' growth, both professionally and in their life outside the shop, is a game changer. Now, why does this matter to you? Because understanding and implementing these pillars can transform your shop into a magnet for top talent. It's about creating an environment where technicians don't just come for a job but stay for a career. So, how can you use this information? It's simple. Use this diagram as your blueprint to fine-tune your shop's approach to hiring and retaining technicians. Use this information to write your help wanted ads, make decisions about shop culture/activities, have conversations with current and potential employees, etc.
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Proven templates, strategies, training and top-level networking to help independent auto repair shops hire quality staff faster.
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