Your Clients Don't Just Want Results - They Want to Feel Seen
We talk a lot about helping clients hit goals…But here’s a little truth bomb 💥: Most clients stay because of how they feel when working with you, not just the outcomes.
They stay because:
✨ They feel heard
✨ They feel supported
✨ They feel like they belong somewhere
➡️ It’s relationship equity that builds long-term retention.
Here are 3 simple but powerful ways to deepen connection with your clients this week:
1️⃣ The “Remembered Detail” Follow-up
Message them referencing something personal they mentioned (a launch, a vacation, a tough convo). It shows you care beyond the transaction.
2️⃣ Shine a Light on Their Wins
Publicly or privately celebrate a client’s progress. When people feel seen, they lean in deeper.
3️⃣ Ask Better Questions
Instead of "How’s it going?" try:
💡 “What’s been feeling easy for you lately?”
💡 “Where could you use a boost of energy right now?”
These open up richer conversations—and show you’re invested in their whole journey.
🌟 Mini-Challenge: Connection Touchpoint
This week, I challenge you to do ONE intentional touchpoint with a current or past client.
✅ Send a quick voice note or DM
✅ Celebrate a win publicly or privately
✅ Follow up on something personal they shared
✅ Simply ask: “How can I support you this week?”
💡 Small actions = big retention wins.
➡️ After you do it, drop a 👏 or "DONE" in the comments so we can cheer you on!
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Shauna Stevenson
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Your Clients Don't Just Want Results - They Want to Feel Seen
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