How to handle customer refund request? · Poster Print on Demand

How to handle customer refund request?

Ok so on the back of my elation at making sales I now have someone complaining about the print quality of the poster they received. I know from previous that Etsy prefer and enforce a refund if the customer wants one. Has anyone here had successful pushback and if so how did you achieve it?

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How to handle customer refund request?