Customer Complaint · Poster Print on Demand

Customer Complaint

I've just had my first complaint and I don't blame her t b h and it is a bit weird. The customer ordered an image I have created in landscape ratio as opposed to portrait. When people have asked on here about sending the file to be printed the answer seemed to be the longest side of your image will always be the longest side of your image etc so it would be printed correctly but my image was squidged up and sent out to the customer as portrait and just looks weird. I have checked my file in printshrimp and it loaded fine, as I'd expect to see it, landscape. She also said the paper was a bit thin, I have a few test prints and they seemed ok to me but not sure if the print paper used has changed? I've emailed print shrimp with a photo from the customer and asked them to print it correctly and send out to the customer a s a p. I've apologised to her for the error and had a little chat and she seems ok after this, is there anything else I should do?

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Customer Complaint