No emergency. No heads-up. Just opted out....Went to the Gym! So after finishing my own route, I drove 2 hours to take care of it myself. The customer was expecting a one-time service. I left with a signed annual agreement. Paid in Cash. That’s the difference between covering a stop and owning the result. This isn’t about being the hero. It’s a reminder: Leadership starts where excuses stop. Some managers lead from behind the phone. Others lead from the driveway, sleeves up. At Solve Pest Pros – Winter Park, we don’t do ghosts. No missed stops. No skipped steps. No passengers. If you're not ready to own the customer experience—someone else will. In this industry, trust is earned in driveways and doorways—not just logos and leads. If you won’t show up, I will. — Ian Terry Solve Pest Pros | Winter Park, FL Branch Manager | Licensed Operator | Service-Pro First Culture #ServicePros #LeadFromTheFront #SolveStandard #PestControl #BlueCollarLeadership #WinterParkBusiness #FieldOps #AccountabilityWins #NoGhosts #CultureOverConvenience

Pest technician/sales – 5 years in the industry and I truly love what I do. I feel lucky to have landed in this field. After running a towing and repossession company for 8 years, this has been a much more peaceful — and potentially very lucrative — industry for those who put integrity first instead of blowing smoke. I’ll likely be running my own company in the near future. Anyway, here’s Mac, our bed bug detection K9. I’ll be posting a live demo with actual bed bugs soon. Just started trying out these budget smart glasses, so don’t judge 😄 Az Phx/Prescott company Azex Pest Solutions involved in Equipment/K9's/Pest Services.

I used to think I had to fix everything. Be the one who held it all together. No cracks. No mess. Perfect dad. Solid leader. Stoic as hell. But real life? It is messy. The people I love most? “Crazy but good” doesn’t even scratch the surface. They’re healing. Hurting. Growing. Just like me. The truth is, Some days I still carry too much, Smile when I’m wrecked inside, Lead when I barely believe in myself. But I’ve stopped pretending. I’ve stopped trying to “fix” the ones I love. I just show up. I love them hard. I keep us moving forward. If you're in the thick of it, Holding it down for everyone but yourself... You’re not broken. You’re becoming. Drop a 💯 if you're riding through the chaos too.