I like the product when it works but what is going on. I accept the fact that it is a game of chance if it will work wirelessly. I can deal with that. But now doesn't work plugged in AT ALL and that's a problem. I am also perplexed that I can not keep planner on my "my Files" it will (or in the current case would) only work at the "einkPads/Planners" address. Did remarkable knock off Ep access with software update?Please help someone, the 3 support tickets from past never were answer so I don't have much hope for one I just submitted. This product is suppose too help me not take up hours of time too keep operational Urg. 😵💫