How do you deal with trolls, critics, and know-it-alls in your audience?

I just checked the Amazon reviews of my new 10 Commandments book.

I have a new 2-star review.

My instinctive reaction was to write a new email all about it. It's going out tonight.

The idea being, take any energy, including negative energy, and redirect it into something useful, like an email, or like this post here.

At the same time, I've also silently unsubscribed a few people from my list over the past few days for replying to my emails with messages that I found frustrating or stupid. Here's an example, in reply to an email in which I said I have friends of 20+ years and ex-girlfriends reading my newsletter:

"Just FYI, you cannot have 'girl' friends for 20 +years. They may have started out girls but by the time they reach 18, they have become women. Thanks,"

So I thought we could maybe start a little discussion?

How do you deal with bad reviews, unfair refunds, and replies to emails that bother you or waste your time?

Maybe we can collect the ideas that bubble up and create a valuable community resource.

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