🚧 This Week’s Focus: Review Link, Plan Controls & Ongoing Improvements

Hi Climbers 👋

This week we’re working on two important areas: giving you more control from custom plans, and making the review link fully aligned with Google’s expectations.

First, you’ll be able to enable or disable specific review link features directly from the custom plan — for example AI Review Suggestions and the initial review filter — so you can decide exactly what experience each client receives depending on your positioning.

Now the key topic: the review filter and the current review link experience.

We’ve read all your comments and we want to clarify what actually matters for Google. The rule is simple — if you ask a customer for a review, every customer must always have a real possibility to leave a public review, positive or negative. The issue is not collecting private feedback: the issue is blocking or discouraging public reviews.

Right now, in the negative experience page the “leave a public review” option exists, but it’s much smaller than the private feedback button. In practice this creates an imbalance: customers are naturally pushed toward leaving private feedback instead of having an equal choice. Even if the public option is technically present, it does not have the same visibility.

We are fixing this.

In the new version, both options will have equal importance. Customers will clearly see they can either send private feedback or leave a public review on Google (or other platforms), with properly visible buttons for each platform. The goal is not to direct the decision, but to let the customer genuinely choose.

In the positive experience page, they will also have both options: public review or private feedback.

If the filter is enabled, only the order changes:

low rating → private first, public second

high rating → public first, private second

If the filter is disabled, the experience becomes a single neutral page where customers freely choose between public review and private feedback.

We also discussed this structure with operators in the space who have directly interacted with Google, and this aligns with the guidelines.

Alongside this, we’re continuing the Google Sheets integration approval process, updating the knowledge base with new videos and articles about the latest features, and improving the prospecting tool by generating multiple report versions — one focused on scaling reputation, one on fixing issues, and one on getting more reviews.

Goal of this week: make the review link fully compliant and keep improving the platform so you can operate safely and sell more confidently.

Quick reminder — today we have the Sales Accelerator live with

@Wayne Connell

at 9:00 PM (Rome time). Join from the Calendar (click the event and use the link there) so Skool enables audio and you can take part in the live Q&A. The session will be recorded and uploaded to the Classroom afterward.

See you there!

Thanks again for all the feedback — it’s directly shaping the platform 🙌

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