Sending WhatsApp review request via WhatsApp Web was a very useful feature in Climbo 1.0, but it is no longer available in version 2.0. I hope this feature can be added back in version 2.0. Thank you. @Giacomo Chinellato

Super excited for the feature that will allow agencies to create sellers and specify a commission for the accounts that they manage inside our platform. IMO a game-changing feature to scale our businesses as Climbo partners!

Hi Climbers, we are planning a new feature around employee tracking, and before building it we want to collect your feedback in detail, because we think this could become one of the most powerful ways to help local businesses generate more reviews in a natural and consistent way. The idea is this. The business owner will have a dedicated section called Employees Links, where they can add the employees who are responsible for asking customers to leave reviews. Adding an employee will be very simple: the business just inserts a photo, a name, and an alias, which can also simply be the employee’s real name or nickname. Every time an employee is added, the platform will automatically generate a dedicated review link for that employee. It will also be possible to download the related QR code. Technically, this employee link will simply be the general review link with an extra URL parameter, something like employee=alias. In this way, we will be able to track the unique visits to each employee’s review link. So if an employee asks a customer to scan their own QR code or open their own review link, the business will be able to measure how many unique visits that employee has generated. On top of this, we want to build a leaderboard, inspired by the Skool style, where the business can see the ranking of employees based on the number of unique visits to each employee’s review link. The leaderboard will be viewable for the last 7 days, the last 30 days, or all-time. This would already create an interesting use case for businesses. For example, the company could decide that, on the last day of every month, the employee with the highest number of unique visits receives a bonus in payroll, because that employee made a stronger effort to ask customers for reviews. But we want to take this feature much further. Our idea is that if, inside the text of the review, the customer mentions the alias of the employee, then that review will be automatically assigned to that employee. For example, if the review says “Luke was very kind with us”, the review will automatically be associated with the employee whose alias is “Luke”.

Will the GEO Agent be free initially and then eventually become a paid service? Is it possible that we’ll also be charged for AI-generated comment replies in the future? @Giacomo Chinellato Could you help us understand the potential costs? We want to make sure we're pricing our plans accurately for our customers. Thank you for your opinion regarding this.

How do you deal with clients who genuinely like the product and want to pay, but have little to no interest in managing things on their end or even accessing their own Google My Business profile (even if they already have one)? In these cases, they usually prefer that we handle everything for them. How do you typically manage access and permissions in this situation? Do you guide them step-by-step, request ownership transfer, or use another approach?