Most ICM setups I see here are single-operator: one person, one agent, one context tree that's basically externalized working memory. We're running it differently — as the shared know-how of a small engineering firm (~15 people: industrial automation, control-panel building, light EPC). That one shift, from personal to organizational, changes the whole problem. In a company, the context isn't just my memory — it's the procedures everyone has to follow, and procedures have to be governed, auditable, and improvable by people who will never open a terminal. Here's the core of what we've landed on. One markdown source, three readers. The ICM KB — plain markdown in GitHub — is at the same time: - the agent's operating context (what it reads to act: load costs into the ERP, build quotes, enforce the process); - the company's procedure manual, rendered into a navigable wiki — search, cross-links, the graph of how procedures interconnect — which is what employees actually read; - the ISO 9001 controlled-document system, because Git already is change control: versioned, attributed, diffed, immutable — stronger than the Word-on-a-shared-drive most small firms limp along with. No parallel copies, so nothing drifts. Git is the evidence vault; the wiki is the auditor's reading room. (Worth stating for this crowd: ISO 9001 mandates control — identification, approval, versioning, availability of the current version — it mandates no specific format. A git-backed static site clears that bar cleanly.) The agent is the abstraction layer — this is what makes it survive in a company of non-technical people. Nobody learns markdown, Git, or pull requests. They talk. The agent enforces the current procedure while they work; and when someone says "step 3 is wrong, we do Z now," it turns that into a proposed change to the controlled document. The quality lead gets a plain-language summary and approves or rejects. Proposing is frictionless and open to everyone; approving is a controlled human gate. The Git/PR machinery stays invisible underneath.

1. completed the implementation playbook 2. Levelled up to 3 3. Created my first sample folder structure for a solution