I have to state this in advance, I have taken my fair share of customer service training courses over the years. I am also a certified customer service trainer and I have given many engineers classes around customer experience, customer expectations, linguistics, behavior and multimodal communication, particularly around how these things affect trust building and relationships. I’m hoping I might be able to help anyone who is at the cross roads of built and shipped, anyone who is not familiar or comfortable with one of the harder and less talked about sides of building and providing services… “sales” or customer service. I believe they are the same thing in the end. I wanted to possible give a little insight here, when working with clients my goal is to always gain advisor-ship status, which is a point in our professional relationship in which they know they can come to me and they can count on me. I don’t know if it’s my AuDHD brain seeing patterns in things that may not be there, but all the relationships in my life that flourish are the ones built on trust. Trust is built through thoughtful execution, intention, planning, domain alignment and stewardship (I have always tried to live by the 7 Ps! Prior, Proper, Planning, Prevents, Piss, Poor, Performance 😅) 🤝 When I work with my clients, what I find makes me most successful is not in what I say or only in the knowledge I bring to the table. It’s in what I hear. Building any system or solutions even in AI, starts with listening. Really listening, the listening to understand kind of listening. 👂 Before I ever bring anything to Claude, or any AI, before a single line of code is written, I sit down with a client and ask: - What does your day actually look like? - Where does your workflow flow, and where does it stall out. - What’s working that we should build around, not over? - Do you have data? Where does it live? How does it work for you? Then I do my homework. Do I have gaps in knowledge? 😱 what did people do before they just knew? We learned!

As some of you may know, I have been seeking new employment. My current job stagnated and is not taking AI as seriously as I am. But I also hate job hunting. So I have taken the Fable time to help me get all my ducks in a row. LinkedIn, my profile page, GitHub. Finding the small gaps that could have stopped a recruiter but were invisible to me. Some of what it caught: my LinkedIn About was quoting stale numbers from my own projects (the repos had moved on, the profile hadn't). My GitHub had no bio, no profile README, and the wrong repos pinned. My portfolio site was missing my two best projects entirely. It rebuilt my resume from the verified repo facts so everything tells the same story, and it even found that I'd tagged v1.0 on Plumbline but never published the release. One thing it suggested was posting on LinkedIn. I see its point, but what to post? So I fed it all the posts I have done here in Clief Notes and it drafted a series to be doled out one at a time. They are good and they sound like me. Very minor edits. First one went up yesterday. My stuff has never looked this good. Profile link, if interested. https://profile.bytesbytoby.workers.dev/