Location: New York, NY About the job Scope of Role: Configuring, maintaining, and upgrading all elements of the end-user technology. This includes, but it is not limited to, on-site computers, laptops, IP phones, security appliances, and storage devices. The Specialist also manages the day-to-day operations of the IT department’s Help Desk, ensuring incidents and requests are handled promptly and effectively. Responsibilities: - Virtualization and operations of servers - Install, configure, maintain, and update end-user technology (e.g. Desktops, laptops, printers, peripherals). - Provide technical support via phone, email, and in-person, troubleshooting hardware, software, and network issues. - Manage user accounts and groups in various systems (e.g. AD, O365, Egnyte, Avaya). - Facilitate onboarding, separations, and desk moves, ensuring all technology needs are met. - Resolve Help Desk incidents promptly; document issues and resolutions. - Learn and support the Center’s user applications (e.g. Aleph, Asana, Zoom, BrightSign, etc.). - Proactively engage in troubleshooting. - Desktop: Troubleshoot Windows/macOS, Microsoft 365, Office Suite, hardware setup, remote support tools, patch management. - Network: Knowledge of TCP/IP, DNS, DHCP; VPN setup; experience with routers, switches, firewalls, and wireless networking. - Execute networking tasks (E.g. Data cabling, VLAN configuration, and firewall rule setup). - Configure and troubleshoot VPN for remote users. - Maintain network security (access control, CCTV) and ensure IT policy compliance. - Monitor network availability and ensure optimal uptime. Job Link: https://www.linkedin.com/jobs/view/4325513718/?alternateChannel=search&trk=d_flagship3_search_srp_jobs&refId=exF7zWWan6fx%2B9qeLLeeYg%3D%3D&trackingId=fcg0cIxX5wgRnfeVtve7nA%3D%3D