The Role As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products. What You'll Do - Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience. - Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting. - Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing. - Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution. - Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution. - Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience. - Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing. - Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs. - Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey. - Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

Location: Plano, TX About the job We're Hiring: Network Engineer – Nokia Router Expert-Fully Remote Required Skills - Strong hands-on experience with Nokia routers (mandatory) - Good working knowledge of Cisco and Juniper routers - Experience with MOPs (Method of Procedure) creation, review, and execution - Expertise in router configuration, provisioning, troubleshooting, and remote support - Ability to diagnose and resolve network issues in production environments - Experience with routing protocols such as BGP, OSPF, IS-IS, MPLS, and IP networking - Familiarity with change management and incident management processes Preferred Qualifications - Prior experience supporting Verizon network environments - Experience working in a 24x7 Network Operations Center (NOC) or network engineering environment - Strong communication and documentation skills Key Responsibilities - Configure, maintain, and troubleshoot Nokia routers remotely - Support Cisco and Juniper network devices as required - Execute and validate MOPs for planned network changes - Troubleshoot routing, connectivity, and performance issues - Coordinate with cross-functional teams to ensure network stability and successful change implementation - Provide remote operational support for network deployments, upgrades, and incidents Feature Benefits: - Medical insurance - Dental insurance - Vision insurance - 401(k) Apply today to make it count! Comment “JOB” and I’ll send you the link to apply!

Location: United States About the Role We are seeking highly motivated and technically skilled Network Engineers to join our growing team in the USA. This opportunity is ideal for candidates interested in enterprise networking, cloud networking, network infrastructure, routing and switching, network security, and IT operations. The selected candidate will work closely with infrastructure engineers, cloud engineers, cybersecurity professionals, and IT operations teams to design, deploy, maintain, and optimize secure, scalable, and highly available enterprise network environments. Key Responsibilities - Design, configure, and maintain enterprise network infrastructure - Install, configure, and troubleshoot routers, switches, firewalls, wireless networks, and VPN solutions - Monitor network performance, availability, and security using enterprise monitoring tools - Support LAN, WAN, SD-WAN, VPN, and cloud networking environments - Diagnose and resolve network connectivity, latency, and performance issues - Collaborate with cybersecurity teams to implement network security best practices - Perform network upgrades, capacity planning, and infrastructure optimization - Maintain network documentation, diagrams, and operational procedures - Support disaster recovery and business continuity planning Required Qualifications - Minimum Qualification: Master's Degree (Required) in Network Engineering, Computer Science, Information Technology, Computer Engineering, Telecommunications, Cybersecurity, Cloud Computing, Information Systems, or a related technical field - 0–3 years of experience in Network Engineering, Network Administration, Infrastructure Engineering, Telecommunications, or related field - Strong understanding of networking fundamentals, enterprise network architecture, routing and switching, and TCP/IP protocols - Knowledge of cloud networking, virtualization, network security, and infrastructure technologies - Excellent analytical, troubleshooting, communication, and problem-solving skills

Location: United States About the job Vulnerability Management Platforms: Deep hands-on experience managing and optimizing enterprise tools (e.g., Qualys, Wiz, Nessus, Rapid7), including platform configuration, performance tuning, and data quality management. Tooling Integration & Engineering: Experience designing and implementing integrations between vulnerability platforms and enterprise systems (e.g., ServiceNow CMDB, SecOps, SIEM) to support automated workflows and governance processes. Automation & Scripting: Strong proficiency in automation and orchestration using scripting languages (e.g., Python, PowerShell) to streamline scanning, reporting, and remediation processes. Configuration Assurance & Secure Baselines: Advanced understanding of operating systems, secure configuration baselines, and continuous compliance validation across enterprise infrastructure. Data Analytics & Reporting: Ability to develop and maintain dashboards and metrics that provide insight into vulnerability trends, remediation performance, and risk posture for both technical and executive audiences. Cloud & Infrastructure Security: Experience securing modern environments, including cloud platforms (AWS, Azure, GCP) and hybrid infrastructures, with a focus on vulnerability and configuration risk management. Troubleshooting & Platform Optimization: Strong ability to identify tool defects, perform root cause analysis, and work with vendors to resolve issues and improve platform effectiveness. Core Strengths Subject Matter Expertise: Acts as a technical authority in vulnerability management and configuration assurance, providing guidance, mentorship, and strategic direction. Engineering Mindset & Problem Solving: Ability to design scalable solutions, troubleshoot complex issues, and continuously improve tooling and processes to enhance security outcomes. Risk Translation & Executive Communication: Skilled in translating complex technical risks into clear, concise insights that support leadership decision-making and risk prioritization.

Location: United States What You'll Be Doing - Review and analyze network data including logs, configurations, telemetry, and event streams - Label, classify, and identify patterns or anomalies in network behavior - Develop scripts and tools to process, clean, and transform network data - Define data schemas and support structuring of large-scale data pipelines - Collaborate with cross-functional teams to improve data quality and usability What We're Looking For - Strong experience in network engineering across enterprise infrastructure (switches, firewalls, access points) - Strong experience in programming or scripting (e.g., Python, Bash) - Strong ability to interpret logs, events, and time-series data - Strong experience in automation, data pipelines, or workflow optimization (preferred) - Curiosity and interest in working with data-driven systems and intelligent infrastructure Apply today to make it count! Comment “JOB” and I’ll send you the link to apply!