(Remote) IT Support Specialist | Salary: $45k - $107k/yr.

Location: United States

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an IT Support Specialist within PNC's Tempus Technologies organization, you will be based in Auburn, IN. This could also be a remote position. This position may not be available in all geographic locations.

Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do.

As An IT Support Specialist, You Will Be The First Point Of Contact For IT-related Issues, Resolving Technical Problems Efficiently While Providing Excellent Customer Service. Responsibilities Include:

End-User Support

Provide first-line support for hardware, software, and network issues.
Respond to and resolve help desk tickets, escalating when necessary.
Assist users with setup and configuration of devices and applications.
Assist with onboarding and offboarding tasks, including account setup, device preparation, and equipment returns.

System Maintenance

Install, update, and maintain software and IT equipment.
Collaborate with vendors to troubleshoot application-specific issues.

Device Lifecycle Support (Hybrid Only)

Fulfill employee hardware requests and prepare devices for use.
Assist with the company’s PC refresh cycle to keep devices current.
Maintain accurate inventory of laptops and accessories.

Documentation and Knowledge Management

Maintain accurate records of support activities in the ticketing system.
Create and update user guides and troubleshooting documentation.

Key Relationships:

IT Support Manager
Senior IT Support Specialist
Tempus Employees

Qualifications:

Proven experience in a technical support role.
Strong interpersonal and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Preferred Qualifications: