3h (edited) • JSM
Who sees what when using “Reply to Customer?”
Hi, everyone! A user asked me how “Reply to Customer” works in JSM — they want to ensure that if an Admin comments via “Reply to Customer,” only the initial Reporter is able to see the comments, but I believe the comments are public in the portal, correct?
Is there any way to *only* let comments be seen by the Admin & Reporter when using “Reply to Customer?” Thank you!
0
1 comment
Who sees what when using “Reply to Customer?”
skool.com/atlassian-everything
An exclusive community for Atlassian users to learn, share, and build smarter solutions that make work simple. We talk Jira, Confluence, and more!
Leaderboard (30-day)
1
+9
2
+7
3
+6
4
+5
5
+5
Powered by