Jira Automation - Surely there's an easier way?

3d (edited) • Jira

Hey community!

Sorry - long-ish post incoming

I'm currently attempting what should be an easy automation but is really stumping me. I have set up a rule that when bugs in a particular space are resolved, that a slack notification occurs to let out stakeholders know that a bug has been resolved.

Where I'm struggling is, that we want to "@" tag them in slack which should be easy right?

GPT mentions that I could use a lookup table (I've got over 60 slack IDs to add) but our Jira (premium cloud upgraded version) doesn't offer Lookup tables as an option ?! 🥲. So instead, it recommends we use a create variable option "Reported by: <@{{var.slackMap.[issue.reporter.displayName]}}>"

I've done that in the following format:

Trigger: Issue transitioned → Done

↓

Condition: Issue type = Bug

↓

Condition: Project = [space]

↓

Action: Create variable (slackMap)

↓

Action: Send Slack message

I tested this with just one user/slack ID and it worked perfectly! However, when I added the full list of team members, it populated with this notification in slack:

"DO-1234 has been resolved in the Customer Support project. Reported by: <@> View issue" so it's removed the "@" tag that was there when I tried with one example. GPT then said that Jira doesn't support <@{{var.slackMap.[issue.reporter.displayName]}}> (Sigh)

My last option is the If/Else path, but not doing that for over 70 team members and it will be impossible to maintain!

Any sanity checks/advice would be very much appreciated

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