15d • JSM
Ensuring agents aren't closing/resolving work items without stopping the time to first response clock
G'day mates
In JSM, how do y'all like to ensure agents aren't closing/resolving work items without stopping the time to first response clock (i.e. without commenting to customer)?
My sense is there's a few ways to skin this cat but I'm curious to know whether any of you have a tried and tested recipe you default to... Maybe you just automate a canned comment? Or something more sophisticated?
2
7 comments
Ensuring agents aren't closing/resolving work items without stopping the time to first response clock
skool.com/atlassian-everything
An exclusive community for Atlassian users to learn, share, and build smarter solutions that make work simple. We talk Jira, Confluence, and more!
Leaderboard (30-day)
1
+8
2
+8
3
+6
4
+5
5
+5
Powered by