Unable to Access Demo Interface After Sub-Account Change

We are currently testing the software and have not yet committed to a pricing plan, as we are still trying to secure a demo that best fits our use case.

Recently, we encountered two issues:

We were unable to access the software after a new sub-account was added to the configuration.
Even after archiving the additional sub-account, we are still unable to access the main interface where our demo was being refined?

Could anyone clarify whether this limitation requires us to upgrade to a higher tier, or if there is another way to resolve it?

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