Transfer Question · Assistable.ai

Transfer Question

I am experiencing an issue with Cold Transfers where the system assistant interferes with the recipient's voicemail. Even with the "Warm Transfer" option toggled OFF, the following sequence occurs:

I initiate a cold transfer to an internal user.
The recipient does not pick up, and the call hits their voicemail.
Instead of the caller hearing the voicemail greeting, the system assistant comes onto the line to play a brief intro/screening message.
Because the assistant and the voicemail greeting play at the same time, the caller misses the greeting entirely.
The caller eventually hears a "beep" (recording start) without context and hangs up, thinking the call dropped.

Goal: How can I ensure a straight cold transfer where the caller hears the recipient's actual ringing tone and subsequent voicemail greeting without any assistant intervention?

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