Nov '24 • 🐛 Questions
IVR Transfer
We have a client that has an 8 option IVR.Probably 3 or 4 options can be handled directly by the assistant but the other 4 call types need to be transferred to another department.I asked and the people in those departments don’t have direct lines, only accessible through the existing IVR.They were hoping that routing the calls straight to the assistant they could just use the transfer option on 4 of the buckets but it doesn’t seem there is a direct way to transfer.
Anyone have any insight?
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IVR Transfer
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