Bot Booking Before 11:00 AM EST Without Confirming with User

Hi everyone – first off, a big shoutout to Assistable for such an amazing platform. Over the last month, we’ve booked nearly 300 appointments for a moving business using their AI voice and sms bots, with a conversion rate of over 60% from first response to booked calls on one account alone. The performance has been fantastic.

However, we’ve run into a challenge with another account that we need help resolving:

Bot ID: 1744843807423x422811553896093950

Issue:We do not want the bot to book any appointments before 11:00 AM EST.

Here’s what’s currently happening:

The bot is correctly asking for the user’s time zone (if not provided initially).
It converts the user's selected time to Eastern Time internally ✅
BUT — if the selected time is earlier than 11:00 AM EST, the bot is still automatically booking the appointment for 11:00 AM EST
It should instead send a message offering 11:00 AM EST converted to the user's local time and ask for confirmation, not auto-book it.

Expected Behavior:

If the converted time is before 11:00 AM EST, the bot should: