Is the knowledge base working or not?

Skool is a community forum. It is not an incident reporting system. I should not have to monitor community threads daily to find out whether your platform is experiencing a global issue affecting my clients’ infrastructure. I raised this several weeks ago and I’m raising it again because nothing has changed — and this week it cost us. Our assistants broke. I spent hours triaging and refining prompts trying to diagnose the issue. The root cause? A global Voice KB outage — which I only discovered by scrolling through Skool posts. That is not acceptable. Here is what needs to happen: 1. Incident notifications via official channels (email at minimum) — what broke, what’s affected, and the resolution timeline 2. A changelog and release notes page 3. A real-time status/incident dashboard that proactively pushes updates — not a static status page These are not feature requests guys... they are foundational requirements for any major SaaS product with your size. Stripe has them. Twilio has them. Every platform that businesses depend on has them. I want to be clear: I really respect the work going into V3, appreciate your team's hard work and persistence, and I understand development is hard. But new features mean nothing if the existing system is unstable and customers have no visibility into what’s breaking or why. We have large enterprise clients whose various internal processes run on these assistants. Silence during an outage is not an option. Guesswork is not an option. 5 star communication should be the standard, and it is not. I’m asking for a direct response on this: is this being prioritized? What is the timeline? This cannot be a third post, and it cannot continue to be ignored. @Jorden Williams @Bernie White @Assistable Ai @Assistable Team

What are the recommended outbound call frequencies and call times to avoid having our numbers flagged as spam? This is for leads who submitted a lead form through our ads. How far can we push outbound calling without the numbers being flagged as spam?

Hey @Jorden Williams I know theirs a lot of issues going on with the transition to v3 and inconsistency, but I was just wondering if it's possible to give a timeline on when the systems return back to normal fully functional. Even a really broad timeline and I know that's really hard to say, but a really rough estimate works because I need to know if need to learn another tool for now and come back when everything's functioning. If that's possible please let me know. Thanks in advance!

Have any questions? Text me (iMessages & SMS): 770-296-7271 Need white-gloved help RN? (I am in there too): help.assistable.ai Have anymore questions? Text me and I will make a video over: 770-296-7271 ----- where have i been? - Actively trying to fire myself. I think a long term worry internally, myself, and from the community is key man risk. My only objective is trying to make sure this outlives me. Im mad. - Me too. Lets figure it out together, reach me or team and lets make sure clients are super duper happy Why is X happening? - I explained in the vid along with solution - if you are super busy, text me and ill get you an answer in less than 5 mins What can I expect? - A platform that does rely on me or any vendors - something that we own in entirety and can be maintained by people much smarter than me X ? - Y A (aka text me or run it up to support and they will send to me) we are on call 24/7, ask anyone thats talked to me in the past week - I have slept collectively 6 hrs (not even in my bed :/ ), yelled at some people upstream, and gave every ounce of my time to help anyone down stream I miss making videos and being involved here. I want to do it more. Thats what we are trying to do here