AI not following Prompt · Assistable.ai

AI not following Prompt

Hi! Does anyone experience forwarding a call to an Inbound assistant but it's not following the inbound prompt?

Here's my case:

I've imported a Twilio number via SIP Trunk (also already configured the origination based on the docs) and assigned it to my Outbound assistant, then I bought an Assistable number and set it to the Inbound assistant.

In GHL, I've set the Outbound number to forward calls to the inbound number. I didn't turn on the called number passed as Caller ID. Whenever it forwards the call (not even sure if it does forward) it always just says "How may I assist you" which is not the greeting I configured in the Inbound assistant.

Anyone has an idea why it doesn't follow the inbound prompt? my prompt is below the char limit as well..

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