AI repeating Names and Email adressses wrong.

Mar 20 • Issues

Hi folks,

maybe someone else has the following problem as well:

we added in our prompt, that the AI should always confirm Email adressses and names that the user give us (for example where to send the appointment confirmation).

We tried to have the AI repeating it in Single characters, for example i answer "My Name is John Doe" the AI answer "okay, so you forename is J O H N and the name is D O, correct?" - The problem is, that characters that are 'muted' or mainly the characters N and M are troublesome - and the user replies "no, it's Doe, D O E" the AI replies "got it, so its D O".

Even if the user correct the AI 5 times with for example "No, there is an E after the D and the O" the AI still doesn't get it right.

Our best attempt so far is to let the AI spell each character in NATO Alphabet. The problem: not every user are familiar with it.

We use only German language, wrote the prompt in German and english with same errors.

Any Tips or help?

Btw: we had an issue with mailadresses and the '@' symbol, but could solve this by telling the AI to rename it to 'at'.

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