Having issues setting up my first workflow for the Outbound Sales Agent I have created in Synthflow. Google sheet is not getting connected and the following steps are tricky. Can someone help?

Hi folks, maybe someone else has the following problem as well: we added in our prompt, that the AI should always confirm Email adressses and names that the user give us (for example where to send the appointment confirmation). We tried to have the AI repeating it in Single characters, for example i answer "My Name is John Doe" the AI answer "okay, so you forename is J O H N and the name is D O, correct?" - The problem is, that characters that are 'muted' or mainly the characters N and M are troublesome - and the user replies "no, it's Doe, D O E" the AI replies "got it, so its D O". Even if the user correct the AI 5 times with for example "No, there is an E after the D and the O" the AI still doesn't get it right. Our best attempt so far is to let the AI spell each character in NATO Alphabet. The problem: not every user are familiar with it. We use only German language, wrote the prompt in German and english with same errors. Any Tips or help? Btw: we had an issue with mailadresses and the '@' symbol, but could solve this by telling the AI to rename it to 'at'.

I have added a new category to report all issues you face using Synthflow The purpose of this channel Is to get all bugs on the interface patched and fixed as soon as possible, For us to continue to have a easy experience while using this platform when It comes to building out our AI assistant 👉 P.S EVERYONE Please keep in mind that I have CLOSE contact with Synthflow. 👈 Everything that you provide to me will be shown to them and fixed 😎

On this webinar we will cover Best Ways to Use Custom Actions in Synthflow This is extremely crucial, allowing your AI to pull, send, and process real-time data during call If you are going to be pulling important information for clients this will help you accomplish that and increasing the value you bring to your clients We will also be covering the following. - Automate CRM updates without manual input • Score leads dynamically for smarter follow-ups • Generate real-time, personalized responses • Seamlessly integrate APIs for deeper automation This is the link to join, Cant wait to see you there https://academy.synthflow.ai/c/live-builds/best-ways-to-use-custom-actions-in-synthflow

Hey Kevin! How’s it going? Do you have any tips on improving public acceptance of AI-driven customer service? About 80% of the calls we receive are dropped right after the greeting when it says: "Hi there! This is Junia, virtual assistant for Company. How can I help you?"