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https://teams.microsoft.com/meet/3612675652866?p=hZbOzxcP9e4oKNvSwA

A UK-based travel company is struggling to manage customer queries. Here’s what’s happening: 📞 Customers are reaching out via phone, email, and web forms 🕐 Agents are missing follow-ups and taking too long to respond 📉 CSAT scores are dropping fast 📁 There’s no central place to track customer issues or automate responses 👨‍💼 Management wants reports on agent performance and case resolution times They already use Salesforce, but don’t know which solution to implement. Which Salesforce product would be BEST for solving this problem? 🗳️ Vote below and explain your answer in the comments! #WhoCanFixThis #SalesforcePoll #AdminChallenge #PathwayToSalesforce

Hi everyone, please can anyone confirm if the SF Admin roles displayed on the attached is same with what you have on your end. what I have on mine/Trailhead is SF Certified Agentforce Spclst, SF Certfied Business Analyst as compared to what I saw in the training video - Administrator, Advanced Administrator

What do you understand by Customer 360 in Salesforce? What does that mean, drop your answers in the comments. 😊