Hi team, This is a feature request coming from multiple clients. Right now, auto-replies work well for general reviews. But for businesses receiving hundreds of reviews per month or quarter, negative reviews are a different case. Those cannot always be handled with a normal public reply. In many cases, complaints need to be moved to email so the issue can be solved properly by the support team. The problem is: right now, clients still have to handle this manually, which is not scalable. A very valuable solution would be one of these: 1. The AI detects when a review should be handled as a complaint and automatically replies with a support-style response, asking the customer to continue via a specific email address. 2. A separate prompt can be created for low-rated reviews, for example 1 to 3 stars, with different instructions and a support email included. Personally, option 1 would be the strongest, because it gives the AI more flexibility and makes the workflow smarter. Would something like this be possible to build?Het

Is anyone offering the Climbo as a managed service? I have an agency and are offering Climbo as part of Reputation Management Services for our current clients. The client does not know about Climbo or 5 Star Reviews... nor care as long as we are managing reviews and GBP. So my question for those who offer managed marketing services, how much are you charging to manage Climbo for the client? Our plan is to offer SAAS pricing first in our white label website and as an upgrade offer a managed service where we do it all for the client, but wanted to know what to charge? Thanks in advanced!

Hi Climbers 👋 This week, we’re starting work on one of the most exciting features we’ve been planning: the GEO Agent. The goal of the GEO Agent is simple: 👉 automatically generate SEO-optimized, localized content for your clients based on their real business data. Here’s how it will work: We start from the input layer, where the system gathers all the key business information — business name, category, services, description, sentiment analysis, and especially real customer reviews. Then the agent analyzes all this data to understand how the business is perceived, what makes it unique, and which topics matter most in its local market. From there, it generates relevant keywords, followed by tailored topics and content ideas specific to that business and its location. Once everything is ready, the agent creates content on a schedule — weekly, biweekly, or monthly — selecting the most relevant topics and generating human-like articles designed to support local SEO. Reviews play a key role in this process, since the agent can also quote real customer feedback inside the articles to make the content more authentic, relevant, and aligned with how the business is actually experienced by its customers. 👉 The final output: The main content is published as a blog article on the client’s website (CNAME required). Optionally, the same content can also be adapted into social media posts for Facebook, Instagram, and Google, with the goal of driving traffic back to the blog article and amplifying its reach across multiple channels. Every few months, the system refreshes the input data to keep everything aligned with the latest reviews and business updates. This is a big step toward helping you offer not just reputation management, but also automated local SEO content powered by real customer data. 📲 Reminder — Mobile App AMA (Tomorrow) Don’t forget: tomorrow we have a special AMA dedicated to the mobile app service. We’ll show how you can take your SaaS to the next level with your own branded iOS & Android app.

Hi everyone - quick question for those using or familiar with Climbo 1.0 and this new 2.0 (which seems great BTW - thanks so much @Giacomo Chinellato and team for all your work on it!) We currently have a number of clients still on Climbo 1.0 and are planning to transition them over. Before doing that, I’d really value some honest feedback from those who’ve already made the move. Specifically: - What do you feel is missing or weaker in 2.0 compared to 1.0 which I should warn them of? - What have your clients noticed most (good or bad) after switching? - Have there been any friction points, complaints, or surprises? From our side, it looks like analytics/reporting may be less detailed in 2.0? And does anyone know if there’s a roadmap for more advanced analytics or reporting improvements? Really appreciate any insights — want to make sure we manage the transition properly and set expectations with clients.

Hello everyone. I’d like to propose an option in the review link that says “Don’t have time now to leave a review? Get a reminder”. Clicking it would bring a form where they can add their real name or phone number and this would save them in the Climbo contact list. I can implement this with a link but it would be better if it was a native option.