Inbound and outbound latecy is now net 0 avg so the assistant is talking on answer both directions recordings on SIP good to go, beeps that were intermittent are gone SIP encryption routing logic implemented legacy twilio platform numbers pending release

Why is this suddenly missing?

I just noticed today that if someone calls into GHL, GHL forward to Assistable, that Assistable receives a blank "text" and responds to the text based on the last full message from the user. Anyone else Seeing this? This is ticket number #5733

Hey lovely community! A few of you were asking about how to reliably extract any required information from users while the AI is actively having a conversation beyond just basic name, email, and phone. While we already have tools for standard fields, the most powerful and reliable approach for advanced, custom, or business-specific data collection is using Automatic Data Extraction (Map Custom Fields) instead of Extraction Tools. Here's the guide on how to do it- https://help.assistable.ai/how-to/how-to-gather-and-extract-important-user-information-using-automatic-data-extraction @Ryan B hope you find this useful. This directly solves the data capture reliability issue you were facing

Feeling thankful. Thanks @Jorden Williams