As part of my compliance obligations under the GDPR/DSGVO, I am required to sign a Data Processing Agreement (DPA, in German "Auftragsverarbeitungsvertrag" or AVV) with any service provider processing customer data on my behalf. Given that I am planning to use Assistable.ai for "processing" (Appointment scheduling) data of my customers and prospects as well as their customers, I kindly request that you provide me with your signed standard Data Processing Agreement. As this is a mandatory requirement for all your clients in Europe, I assume you might already have a standard agreement prepared. If so, could you please send it over to me? I'd greatly appreciate your support with this. Thank you very much for your support. If you require any further information from my side, please let me know. Looking forward to your reply. Best regards, Julian

@Jorden Williams Please provide the possibility to connect Assistable to a SIP Trunk via Login credentials. The currently available method - using whitelisting ALL IP Adresses in Twilio SIP Trunk Settings - is like permanently keeping your houses' front door open just to avoid handing keys to your family members. This kind of setup provides ZERO security and is - for good reason - not possible with the most Telephony System Providers. I'd really love to integrate Assistable into the Clients' existing Telephony Systems via SIP but this has to be done in a secure and common way using login credentials. Please add this functionality!

Text me at 770-296-7271, lets get that going

If a User tells the Agent to Call back, is there any way/tag/appointment booking etc, how we can see that there is an AI call scheduled and if it will actually be executed? How does this work in the backend? #selfscheduling #self schedule

After many hours of trial and error, I finally managed to get the following functions executed for my AI outbound caller: - Double dial when call not answered - Follow up every 3 hours, only during office hours. - When follow up not answered, return back into 3 hour follow up sequence - Count the number of times we have called and set total number of follow up calls (we set it to 9) - When counter hits 9 (you can set this to any number), remove from workflow and mark lead as dead and remove from pipeline. - Busy call back later - when a contact answers and says I'm busy, call me back at 5 today. Our workflow captures the exact date and time, creates an event and calls at that exact time! ⬅️ This was a b%#ch to get right! If you have any questions - just ask - happy to share the knowledge 🎁. Enjoy the rest of the weekend.