Hey Folks, Does anyone have the call Scoring System after the call finished or anybody working with that? Appreciate your help! I'll be making one for scoring the call based on the length, activity and Output! Need suggestions

We want to put the tag and do some actions if the user take over ai in chats. want to figure out how can we do that?

Has anyone here set up an AI “killswitch” in their system? The goal is that if we’re reviewing conversations and notice the AI going off-topic or responding in a way we don’t want, we can immediately turn it off. I’m also wondering is there a way to add an AI Killswitch tag to a user? The challenge is that if we remove the “active” tag to turn the AI off, and then later re-add the “active” tag to turn it back on, it will just push the contact back into the workflow instead of simply reactivating AI responses. Has anyone solved this? Or is there already a built-in method for handling this scenario?

Has anyone solved how the AI can recognize if it's a new caller or returning caller and what the prompt/workflow looks like for that Example I am creating an inbound voice receptionist for a law firm. Calls range from new callers to existing clients. In an ideal world I would like the AI to recognize and differentiate between the two and then move into her routing/branching protocol Any insights on this appreciated. This is what I have so far but she still asks the same question when I call back a second time on my test

1. The caller names are not updating correctly. 2. The conversation summary is not being populated.