All phone numbers have restored (minus some here-theres)
Numbers (platform numbers older that 6-10 months) that had previously lost connect with the ai agent are now restored. If yall knew the heaven, hell and earth I had to move to make that happen this week of all weeks… - will post a post mortem later and comp program later TLDR; vendor marked these numbers as inactive (since creation date so as if they haven’t been used in almost a year) so code was ran to start to clear inactive numbers - after the issues was raised, we were told we are SOL... I had to literally beg to figure it out so.. There is no api to restore numbers in Twilio so I had to custom make a google chrome extension to go through every number, fix it and submit verification on behalf of the number. A shit show nonetheless. Anyone effected will have new numbers (temps) comped for 3 months and wallet balance comps for each number effected + white label trust documents to send to clients There may be a few still needing to be ran but the script is finishing up