Has anyone here implemented a hybrid IVR + voice AI setup where the IVR acts as the initial call router (press 1, press 2, etc.) and one of the options transfers to an AI voice agent? I’m exploring this as a RingCentral replacement for clients who prefer a gradual transition to AI rather than having the agent handle all transfers internally. Curious what others have found in terms of client adoption, performance, and technical setup for this type of hybrid system.

Is the post call webhook the only way to send an internal notification of the call summary?

Why is there no way to cancel or view who the AI will call using self_schedule. Lost a lead today because the AI didn't understand and self_scheduled. There was no way to find or stop the AI from calling them back. Seems like there should be a list somewhere showing who is self-scheduled so they can be cancelled manually.

For the ORB can I match it to the user's email, if they are a recurring user of the ORB? My use case is for training purposes are scoring.

If you're installing a chat widget on a client's website... what's the optimal way to do it? Do you use the GHL widget or The custom script I was having issues with both. The GHL widget response time was slow and the customizability was lacking. With the custom script, the conversation with the user wasn't the same as what displayed internally which was sketchy at best. Would love to hear what's successfully been deployed with the least issues.