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45 contributions to Assistable.ai
MAJOR SYSTEM BUG
@Jorden Williams There is a major bug with voices leading to it not following prompts. All agents sound different, like robots and not the usual. They are speaking in custom values, hanging up calls, and not leaving VM. We opened a ticket and no response. I see other threads like this.. Can we please get an update.
0 likes • 16d
This also seems to be messing with inbound calls as well - maybe not as bad but I am seeing her not follow the rules in the prompt
Days & dates still wrong for appointments
Hey, I'm still having the AI say the wrong days with the dates. It says the day prior to the date, as if it's still going off 2025 days and dates. I've had some unhappy customers since it seems like it's been happening since the new year. Any way we can get this back to being correct? Thanjs @Jorden Williams @Assistable Ai @Assistable Team
Days & dates still wrong for appointments
0 likes • 16d
Same
Booking dates incorrect (2025 days) URGENT
Hey, I feel like this happened the last 2 years also, but when it switches to a new year, the AI still sometimes says dates from the previous year. E.g. it said to a lead Wednesday, 8 January. Which was correct in 2025 but in 2026 the 8th of Jan is a Thursday. Any way to get this correct 100% of the time? @Assistable Ai @Jorden Williams
0 likes • 16d
Having this issue as well on Multiple accounts. I bought a new number (which would be through Telnyx) and it fixed it. HOWEVER, I have noticed the Telnyx numbers do not work as well as ht eolder numbers through Retell because my assistant doesn't follow the prompt as well and lost much of her personality.
A letter to the CEO- Please share your thoughts
First of all I just want to give a massive shoutout to @Jorden Williams. What he's created up until this point is truly remarkable. I've been a customer since the early days and it's been incredible to see the growth of the company. When any company grows that fast you're always going to run into challenges along the way and I know Jorden will be working tirelessly behind the scenes to make everything right and we are all going to need to have some more patience. But I'm at the point now whereby I'm fearful of scaling my AI offer. A huge part of our offer is based around Assistable and we have the opportunity to work with really high value companies which right now I'm not confident of serving. Theres a few things I will like to put forward and see what other peoples thoughts are. 1. Is to get the current systems and processes we have access to in Assistable right now to be robust and to work continuously so we can confidently offer our services to business. All the features we have at the minute are enough to scale to 7 figures per year. I don't think we need anything new. 2 . Is to have a solid support system in place. I understand there will be challenges here and there as we are dealing with tech, anyone who doesn't think so is simply naive. I would confidently want to know that when challenges arrive we have the capability to get them fixed promptly and effectively. To be honest I'm not quite sure how Jorden has managed to get his company to this size on his own its quite remarkable but I think we will agree that any company this size needs humans to help it operate efficiently. I will happily pay for priority support. 3 . Is for any any major updates to be scheduled in advance so we can get prepared for anything that might be effected. 4 . A road map of exactly whats been worked on and what we can expect to see in the future. None of this is negative in any way shape or form. I'm simply just voicing my concerns as a loyal customer hoping that we can all work together to make the product the best on the market.
0 likes • Dec '25
@Bernie White is this in place? Outbound is having issues and causing people to lose clients. (See my most recent post)
Outbound Sounds Different?
Been on with support for 5 days trying to figure out whats going on, running into all kids of issues with my numbers. I just wanted to see if it was just me or not. Anyone else having issues where outbound calls are not following the script or just sound different in general than they do for inbound?
1 like • Dec '25
@Brandon Duncan yes is the eleven lab voices. It has something to do with the new V3 migration
1 like • Dec '25
@Brandon Duncan @Brandon Rodriguez Not sure how you guys are using outbound but my work around has been to text the user the AI number to call. Something like "Your personalized demo has been created just call it here xxx-xxx-xxxx." I am sure this could be adapted for other use cases but obviously not ideal.
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Isaac Cheatham
3
26points to level up
@isaac-cheatham-2078
Small Business Owner

Active 2d ago
Joined Jul 2, 2025
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