quick question. I’m seeing the “No active CRM connection” message, and I’m trying to figure out what types of things normally break when that’s happening. What’s confusing me is that my voice agent seems to work fine, but one of my live chat website agents won’t trigger any AI responses when a new visitor starts a convo. No reply at all. So I’m not sure if that’s because of the CRM connection issue or something else I’m missing. I do have a help ticket open inside my GHL account (not with Assistables directly), but while I’m waiting, I’d love to know: Does the missing CRM connection usually affect live chat specifically? And is there anything simple I should double-check on the chat widget setup? thx!

We're aware of reports of an Oauth issue that's linked to Google Cloud. We're investigating and will keep you posted. Thanks!

I’ve recently deployed an AI receptionist (“Ellie”) for a local company to handle after-hours calls. During the day, they’re still on RingCentral, but the long-term vision is to replace RingCentral altogether and let the AI system handle calls 24/7. For now, the idea is to give customers an immediate engagement opportunity rather than just hitting voicemail after hours. Here’s what I’m seeing so far: Some callers are caught off guard when they realize they’re talking to AI, and they hang up or ask for a human. So I’ve set Ellie to capture the basics (name/number/reason) and kick out a callback request when that happens so no warm lead is lost. The owner is okay with her handling a few more calls before deciding, but he is talking of re-evaluating the whole thing. I’m considering making Ellie more transparent upfront, e.g.: “Hi, this is Ellie, your after-hours virtual receptionist for [Company Name]. I’m here to make sure you’re taken care of right away—whether that’s scheduling a visit or passing your message to the team first thing tomorrow.” You get the picture. I’m also thinking about updating the website/Google profile to set expectations that after-hours calls go to a virtual receptionist. Has anyone else run into this adoption hurdle? How have you “sold” the idea to both business owners and customers so it feels like an upgrade instead of a surprise? Like an enhancement. Would love to hear how others are framing and rolling out AI receptionists in similar situations. THX!

Has anyone here implemented a hybrid IVR + voice AI setup where the IVR acts as the initial call router (press 1, press 2, etc.) and one of the options transfers to an AI voice agent? I’m exploring this as a RingCentral replacement for clients who prefer a gradual transition to AI rather than having the agent handle all transfers internally. Curious what others have found in terms of client adoption, performance, and technical setup for this type of hybrid system.

(Posted at end of existing conversation already but) posting again here for wider audience. Is the current state of an Assistable.ai chatbot live chat agent supposed to include an 'agent is typing' indicator? You know, the graphic showing 3 dots activity so the user is insured something is happening? The native GHL convo AI has it but I prefer assistable for a bunch of reasons. Please advise me on how I can "activate" this or what I am missing. Thx!